Terms and Conditions


Lead Times:

Typical lead-time to ship orders for standard products is 2 weeks or less. However, rush orders are available at most times, depending on current production schedules. The estimated delivery date will be on your confirming sales order. Please make rush order requests by phone. PGBW does not charge extra for rush orders.

Shipping:

PGBW goes to great lengths to ensure that our customers receive the correct products on schedule and in perfect factory condition. Please note the following:

UPS: Orders for small windows can be shipped via UPS to most any address with the following limitations:

  • Builder Series windows with a total of 12 blocks or less (Cannot be more than 9 blocks long)
  • Premier Series windows with a total of 9 blocks or less

UPS shipments are shipped completely covered in a heavy cardboard container.

Note: Multiple very small windows can sometimes be shipped together in one package to reduce shipping costs. PGBW will assess every order to minimize shipping costs when possible.

LTL Truck: Orders for larger windows will be shipped by LTL common carrier truck.  LTL truck shipments are shipped with the windows standing upright and steel banded to custom-made pallets with each pallet wrapped in a clear plastic wrap for easy inspection.

Notes:

  1. Delivery address must be accessible to large semi- type trucks
  2. Shipping costs are determined by the size, weight and delivery address of each order.  Actual shipping cost will be shown on your confirming sales order.
  3. LTL shipping costs are less when shipped to commercial addresses or if you can pick up your order at the freight company’s closest freight terminal.
  4. Please inspect your shipments closely before signing for receipt. If a shipment has been signed for as in good condition, a damaged freight claim cannot be submitted later.

Frame Colors:

Are electronically reproduced – actual colors may vary.

Cancellations, Changes: 

Orders for windows with standard options that have not begun the manufacturing process can be canceled or changed. Rush orders and orders for products with custom options cannot be canceled or changed. If the order has already been charged to your credit card, cancellation fees may apply.

Returns:

All PGBW glass block windows are custom manufactured to customer specification, therefore PGBW cannot accept returns.